Ramallah - Palestine

Reference Number BCELL-PAL-981

Date 08-08-2023

Job Summary:

Provides proper spare parts forecasting for the Services Centers and manages Spare parts warehouses and manages all warranty claims across all BCI branches.

Job Duties and Responsibilities:

  • Prepares daily/Weekly spare parts orders over (OFS module) for service centers.
  • Prepares the required spare parts orders for all service centers on a weekly basis.
  • Follows up process of preparing daily pending report.
  • Forecasts the needed parts based on the current models and any upcoming models.
  • Prepares initial orders for new models, based on sales forecast.
  • Ensures that all spare parts are stored in a proper way.
  • Updates price list with all part codes and prices continuously and shares it with Finance upon needed.
  • Conducts a quarterly stocktaking of the stock in all branches.
  • Coordinates with Finance team to match spare part stock between service system & Finance system.
  • Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
  • Defines the required process and policies of the Stock Department and improves the existing one.
  • Tracking Spare parts shipment with logistics department.
  • Keeps monitoring for service KPIs.
  • Follows up for special approvals or any warranty issues.
  • Prepares regular reports on a daily, weekly and monthly basis.
  • Prepares daily report for technician’s productivity, received jobs, number of received jobs per branch and same day repair.
  • Prepares a Claim monthly report and monitors and follows up Warranty Claims and on hold/rejected claims.
  • Reviews the monthly warranty invoices and confirms the invoice amount.
  • Collects the defected parts for part collection Audit.
  • Arranges & organizes the spare parts in the shelves in a proper way.
  • Dispatches spare parts to the technicians.
  • Prepares a monthly report for all consumed parts in the previous day and matches them with system.
  • Allocates the parts for each part number through the System.
  • Matches all used or consumed parts physically with the System.
  • Keeps stock control system updated, daily, weekly, monthly for all needed parts.
  • Checks all PR sets to be swapped on system.
  • Performs other duties as and when requested by the direct supervisor.
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