Amman - Jordan

Reference Number BCI-JOR-011

Date 05-08-2021


BCI Mobile, a leading retailer & distributor of smartphones, IoT and Eco System Products in Jordan, is pleased to announce the following job opportunity; as we are looking for an enthusiastic, dependable and passionate Call Center Agent, to join our Customer Care team in Amman, Jordan. We’re looking for someone with a positive attitude, strong listening and problem-solving abilities, someone who can ensure a memorable customer experience by providing world-class customer service. For more details, please review the below duties, responsibilities and requirements:

Job Summary:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties & Responsibilities:

  • Respond to incoming calls and respond to emails.
  • Handle customer inquiries by phone and email.
  • Direct requests and unresolved issues to the concerned parties.
  • Record details of customer inquiries, comments and complaints.
  • Handle and resolve customer complaints professionally.
  • Record details of taken action.
  • Provide customers with information related to the company’s products and services.
  • Fill out the complaint form (complaint type and action taken).
  • Convert route calls to the concerned parties.
  • Update existing customer information.
  • Perform any other duties related to the job as assigned by the direct supervisor.

Requirements:

  • Diploma in Business Administration or any related field.
  • 1-3 Years of experience in a similar role.

If you’re interested and wish to join our team, submit your resume to the following email address Careers.Jordan@bcimobile.com or register via our career platform, create your profile, and APPLY NOW!

Apply Now