Amman - Jordan
Reference Number BCI-JOR-011
BCI Mobile, a leading retailer & distributor of smartphones, IoT and Eco System Products in Jordan, is pleased to announce the following job opportunity; as we are looking for an enthusiastic, dependable and passionate Call Center Agent, to join our Customer Care team in Amman, Jordan. We’re looking for someone with a positive attitude, strong listening and problem-solving abilities, someone who can ensure a memorable customer experience by providing world-class customer service. For more details, please review the below duties, responsibilities and requirements:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Duties & Responsibilities:
- Respond to incoming calls and respond to emails.
- Handle customer inquiries by phone and email.
- Direct requests and unresolved issues to the concerned parties.
- Record details of customer inquiries, comments and complaints.
- Handle and resolve customer complaints professionally.
- Record details of taken action.
- Provide customers with information related to the company’s products and services.
- Fill out the complaint form (complaint type and action taken).
- Convert route calls to the concerned parties.
- Update existing customer information.
- Perform any other duties related to the job as assigned by the direct supervisor.
- Diploma in Business Administration or any related field.
- 1-3 Years of experience in a similar role.
If you’re interested and wish to join our team, submit your resume to the following email address Careers.Jordan@bcimobile.com or register via our career platform, create your profile, and APPLY NOW!Apply Now