Baghdad, Basrah, Erbil - Iraq

Reference Number BCI-IRQ-243

Date 19-07-2021


BCI, a leading retailer and distributor of smartphones in Iraq, is pleased to announce the following job opportunity; as we are looking for talented, detail-oriented and analytical Technicians to join our team in the following governorates: Baghdad, Basrah and Erbil. We are looking for people with excellent problem-solving and communication skills, great attention to detail and passion for technology. For more details, please review the below duties, responsibilities, and requirements:

Job Summary:

Diagnose and troubleshoot defective phones and repair them in a proper time, using schematic diagrams and service manuals provided by the manufacturing company.

Duties & Responsibilities:

  • Receive/submit the defective or repaired devices from and to the customers.
  • Obtain all relevant information to handle inquiries and complaints of customers.
  • Check the warranty status, repair history, phone conditions and attachments.
  • Assist customers with the first technical support and respond promptly to their inquiries.
  • Explain the out-of-warranty case to the customers and the additional fees details.
  • Assemble, install, test and retain the defective mobile phones on a daily basis to achieve objectives and KPIs.
  • Uses the troubleshooting methods which are mentioned in the service manual that is provided by the manufacturing company.
  • Request or submit spare parts from and to the spare parts store.
  • Perform a quick quality check on the repaired phones before submitting them back to customers.
  • Check all cases on the manufacturing company system, submit notes for the status of the devices and follow up until the case is closed on the provided System.
  • Fill out the defective parts form for the parts that are already defected.
  • Update the service manual and brochures which are provided by the manufacturing company.
  • Perform any other duties related to the job as assigned by the Direct Supervisor.

Job Requirements:

  • At least diploma in Electronics or Telecommunications Engineering or any related field.
  • 1-3 years of experience in the maintenance of mobile devices.

If you’re interested and wish to join our team, submit your resume to the following email address Careers.Iraq@bcimobile.com or register via our career platform, create your profile, and APPLY NOW!

Apply Now