Baghdad, Basrah, Erbil - Iraq

Reference Number BCI-IRQ-243

Date 19-07-2021

BCI, a leading retailer and distributor of smartphones in Iraq, is pleased to announce the following job opportunity; as we are looking for talented, detail-oriented and analytical Technicians to join our team in the following governorates: Baghdad, Basrah and Erbil. We are looking for people with excellent problem-solving and communication skills, great attention to detail and passion for technology. For more details, please review the below duties, responsibilities, and requirements:

Job Summary:

Diagnose and troubleshoot defective phones and repair them in a proper time, using schematic diagrams and service manuals provided by the manufacturing company.

Duties & Responsibilities:

  • Receive/submit the defective or repaired devices from and to the customers.
  • Obtain all relevant information to handle inquiries and complaints of customers.
  • Check the warranty status, repair history, phone conditions and attachments.
  • Assist customers with the first technical support and respond promptly to their inquiries.
  • Explain the out-of-warranty case to the customers and the additional fees details.
  • Assemble, install, test and retain the defective mobile phones on a daily basis to achieve objectives and KPIs.
  • Uses the troubleshooting methods which are mentioned in the service manual that is provided by the manufacturing company.
  • Request or submit spare parts from and to the spare parts store.
  • Perform a quick quality check on the repaired phones before submitting them back to customers.
  • Check all cases on the manufacturing company system, submit notes for the status of the devices and follow up until the case is closed on the provided System.
  • Fill out the defective parts form for the parts that are already defected.
  • Update the service manual and brochures which are provided by the manufacturing company.
  • Perform any other duties related to the job as assigned by the Direct Supervisor.

Job Requirements:

  • At least diploma in Electronics or Telecommunications Engineering or any related field.
  • 1-3 years of experience in the maintenance of mobile devices.

If you’re interested and wish to join our team, submit your resume to the following email address or register via our career platform, create your profile, and APPLY NOW!

Apply Now