Ramallah - Palestine

Reference Number BCELL-PAL-972

Date 28-06-2022

Job Summary:

Diagnosis defected phones and repairs them in a timely manner.

Job Duties and Responsibilities:

  • Checks the warranty status, repairs history, phone conditions and attachments.
  • Assembles, installs, tests and retains the defected mobile phones on a daily basis to achieve objectives and KPI’s.
  • Uses the troubleshooting methods which are mentioned in the service manual that is provided by Samsung through GSPN.
  • Ensures effective and efficient completion of all preventive maintenance duties and does quick quality checking to the repaired phones before submitting the phones to the Q.C. Department.
  • Checks all cases on the GSPN System and submits notes for the status of the devices and follows up until the case is closed on the GSPN System.
  • Adheres to workshop process.
  • Requests the required parts from the Storekeeper.
  • Fills the defected parts form for the parts that are already defected from Samsung.
  • Gets updated with the service manual and bulletins which are provided by Samsung through GSPN or our technical shared folder.
  • Performs any other duties related to his job as assigned by the Direct Supervisor.


Job Specifications:


  • Bachelor Degree in Electronic, Telecommunication Engineering or any related field.
  • 1-3 years of handsets maintenance experience.
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